FAQ

WHAT SIZE ARE THE SOCKS?

For now, One size fits most - 7 to 12, UK.

I’M WORRIED MY SOCK PACKAGE MIGHT BE LOST?

We’re not surprised you’re worried, we care about our socks too.

No need to panic or start pinning LOST signs with pictures of our high-quality cotton friends onto trees around the neighbourhood though.

Just drop us a line at hello@thelondonsockexchange.net if you still haven’t received your socks 15 days after your due date and our sockbrokers will look straight into it.

SUBSCRIPTION: HOW DOES IT WORK?

Very simply.

Sign up and we’ll send you three pairs of socks every quarter, for the duration of the subscription. 

SUBSCRIPTION: HOW DOES THE EXCHANGE WORK? DO I NEED TO SEND MY OLD SOCKS IN?

Look, we all get attached to our old socks. So not if you don't want to.

But admit it - you have too many socks in your sock drawer right now. Odd ones. Stiff ones. Holey ones.

That's why our subscription provides you with a service to dispose of them responsibly and sustainably.

SUBSCRIPTION: CAN I CHOOSE WHICH SOCKS I RECEIVE?  

The London Sock Exchange was founded to make wearing the most delectable and dapper socks as easy as possible.

So we've taken care of those tough decisions - such as creating and curating the finest socks - for you. 

SUBSCRIPTION: WHEN DO YOU SHIP YOUR SOCKS?

We send out our socks at the start of each quarter (January, April, July, October).

A new subscriber to The London Sock Exchange will receive their first package straight away. 

The timing of the 2nd package will depend on when exactly the subscription was first purchased.

Check your confirmation email for exact details or feel free to drop us a line at hello@thelondonsockexchange.net 

SUBSCRIPTION: HOW DO I UPDATE MY BILLING INFORMATION?

Easy. Just drop us an email at hello@thelondonsockexchange.net and we’ll change it straight away.

WHAT IS YOUR RETURNS POLICY?

You can read all about it here

WHERE CAN I FIND THE FAQ?

Are you serious!? No, neither are we.